FAQ

Our frequently asked questions
If you have any other questions about products or orders, feel free to contact us on our contact page, or contact us at support@altura-luxe.com
WEBSITE AND TECHNICAL
- Fill your cart by clicking "Add to cart" for each item you wish to order.
- Click on the Cart icon to review your order.
- You can increase or decrease the quantity of an item with the + and – buttons.
- Clear items from your cart by clicking "Remove."
- On the homepage, click on your category of choice.
- Click on an item to view it.
- Choose your color and size. Then click "Add to cart."
- Click on the Cart icon.
- Check your order and click "CHECK OUT."
- Fill in the requested information.
- Remember to use your discount code if you have one.
- Select your shipping method.
- Continue to the payment method.
- You've successfully ordered from our website!
Due to our short processing time, we can only accept cancellation requests within 60 minutes placing your order with us. Contact us as soon as possible by filling out a form in the contact us section.
You can only make changes before processing starts. After your order has been processed, we're unfortunately unable to make any changes. Always be sure to double-check your information before placing an order.
As soon as you've made your payment, you should receive a confirmation email. If you weren't notified, contact Customer Service as soon as possible by filling out a form in the contact us section.
PRODUCT INFORMATION AND PRODUCT ISSUES
Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself. Send the picture to us through the contact us section along with a brief description of the problem. This way, we can see the damage clearly and offer you the best solution.
Please go to our contact us section, add your order number, information, and describe your problem to create a ticket. We'll get back to you within 24-48 hours.
Shipping & Delivery
Usually our processing time is 1 to 2 business days followed by 5 to 10 business days to ship.
We offer shipping for £4.95 among the united states. For orders over £100.00 the shipping is free.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for order over £100.00
No! currently we selling only in the United States.
RETURNS AND REFUNDS
We want you to have an unforgettable shopping experience. Our buyers are responsible for selecting high-quality products to guarantee a satisfactory purchase.
We also understand that on occasion, we won't be able to fulfill all your expectations. Accordingly, we accept returns and offer full refunds.
You have the right to return any product within 14 days after receiving your order, please see our refund policy.
The return shipping cost is the customer’s responsibility. Unfortunately, we don't provide a return shipping label.
TRACKING AND SHIPPING
As soon as your order is prepared and packed, we'll send you the tracking code by email.