Payment Policy
Last updated: October 21, 2025

At Altura Luxe, we aim to make your shopping experience fast, safe, and convenient.
We accept the following secure payment methods:

Accepted Payment Methods

• Apple Pay – A fast and secure way to pay using your Apple device, protected by Face ID, Touch ID, or passcode authentication.

• Google Pay – Pay easily through your Android device or Chrome browser with industry-standard encryption.

• Shop Pay – Shopify’s accelerated checkout, securely storing payment and shipping details for faster purchases. Installment options may be available depending on your region.

• Visa – Trusted worldwide for safe and convenient payments.

• Mastercard – Global payment option with fraud protection and broad acceptance.

• American Express – Premium card service offering flexible payment options and strong customer protection.

Payment Terms

• Immediate Payment: All orders must be paid in full at the time of purchase. Orders are only processed after payment confirmation.

• Currency: All transactions are processed in British Pounds (GBP). Please ensure your payment method supports this currency to avoid conversion fees.

• Taxes and Fees: Applicable taxes are displayed at checkout. Altura Luxe is not responsible for additional charges from your bank or card issuer (e.g., international transaction fees).

Security and Fraud Prevention

• Encryption: All payments are processed securely through Shopify Payments and other PCI DSS-compliant providers using SSL encryption.

• Verification: We may request additional verification (e.g., proof of payment or ID) to prevent fraud.

• Suspicious Activity: Orders flagged for suspicious activity may be held or cancelled. You’ll be notified immediately if this occurs.

Your personal and payment data are handled in accordance with our Privacy Policy.

Refunds and Disputes

• Refunds: Approved refunds will be issued to your original payment method within 7 business days.

• Chargebacks: If you believe a charge is incorrect, please contact us first at support@altura-luxe.com before initiating a chargeback — most issues can be resolved quickly.
  You always retain your legal right to dispute a charge with your payment provider.